Privacy Policy
Last updated February 6, 2026
1. Introduction
This Privacy Policy explains how the Community Hub ("the Platform", "we", "us") collects, uses, stores, and protects personal data of users ("you"). We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in accordance with the General Data Protection Regulation (GDPR).
By using the Platform, you agree to the practices described in this Privacy Policy.
2. Data We Collect
We only collect data that is necessary for the proper functioning of the Platform.
This may include:
- Account information: name, email address, user role, and account status
- Profile information you choose to provide
- Forum activity: topics, comments, likes
- Helpdesk tickets and messages
- Technical data: IP address, browser type, and basic usage logs
We do not collect sensitive personal data unless you explicitly choose to share it.
3. How We Use Your Data
Your data is used to:
- Create and manage user accounts
- Enable participation in the forum and community features
- Provide helpdesk support
- Ensure the security and integrity of the Platform
- Improve the Platform based on usage and feedback
- Communicate important information related to your account
Your data is never sold and is not used for advertising purposes.
4. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Your consent
- The performance of a service requested by you
- Compliance with legal obligations
- Legitimate interests related to operating and securing the Platform
5. Data Storage and Security
We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure.
Data is stored on secure servers, located within the European Union whenever possible.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
You may request deletion of your account at any time, subject to legal or operational constraints.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
Requests can be made via the contact details provided on the Platform.
8. Third-Party Services
The Platform may rely on trusted third-party services for:
- Hosting
- Email delivery
- Analytics
These providers only process data on our behalf and under strict contractual obligations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through the Platform.